Emory University: What should a Georgia borrower do if a dispute with a mortgage provider cannot be resolved informally?

DIRECT ANSWER

Original source record: October 5, 2026. Source review: October 17, 2026. Source guidance recorded on 2026-10-05. Complaint channels and regulator jurisdiction can change; keep records and use current official instructions. DBF does not regulate every bank or credit union and does not provide legal advice or representation. Follow the linked primary sources for current eligibility, availability and terms; no individual or property-specific determination is made.

Georgia DBF recommends first addressing the dispute directly with the provider in writing and keeping delivery confirmation; issues involving an entity DBF regulates may then be reported to DBF, and a CFPB complaint may also be available.