Use University Health Services for routine care and the 24/7 Nurse Advice Line at 512-475-6877 for guidance; emergencies go to 911.
What should my student do if they are sick or injured in the residence hall?
UT University Health Services provides on-campus medical care during business hours. The 24/7 Nurse Advice Line at 512-475-6877 can advise students about home care and whether or how soon they should see a provider. For a medical emergency, UT instructs students to call 911 or go to the nearest emergency room.
What happens if there is a medical emergency in the residence hall?
UT's UHS and residence-hall safety guidance both direct students to 911 for an emergency. Residence-hall staff are present around the clock and can assist with building access, response coordination or other resident needs, but 911 is the first call for an immediate medical or safety emergency.
Will UT Austin automatically notify me if my student is sick, injured or involved in an emergency?
UT's institutional rules keep student records confidential while allowing emergency disclosure when information is necessary to protect the health or safety of the student or others. This permits disclosure in qualifying emergencies; it does not promise that every illness, injury or incident will result in automatic parent notification.
Can I call UT Austin Housing and get details about my student's roommate or housing problem?
UT's Roommate Success guidance tells parents that, because of FERPA, residence-life staff cannot discuss the specifics of a student's roommate conflict unless the student has signed the appropriate waiver obtained through the Complex Coordinator. Staff can still explain general procedures. For billing, a student can separately grant eProxy access to a parent for housing-bill services.
What does FERPA mean for parents of a UT Austin student?
UT's Registrar states that FERPA rights apply to UT students regardless of age and that students control disclosure of non-directory education records. Federal guidance permits disclosure to parents in limited circumstances, including when the student is a tax dependent, in qualifying health or safety emergencies, and for certain alcohol or controlled-substance violations involving a student under 21. These are exceptions to the general student-control rule, not unrestricted parent access.
Can a parent access a UT Austin student's University Health Services medical records?
UT University Health Services provides a formal process for medical-record release and for authorizing UHS to discuss records with a third party. The student can complete the appropriate authorization or verbal-disclosure consent. Parents should not ask the student to share portal credentials; the authorization process is the correct route.
Sources & editorial context
University housing information is organized from the linked sources, with its original review date shown. Rates, deadlines and availability can change; use the applicable academic year and check the source before committing. CollegeHousing.ai is independent of University of Texas at Austin.
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