How does a student report an HVAC problem in housing near Emory University in Atlanta, GA?

ANSWER

Submit the repair through Emory’s SWOOP online work order system, and use the Work Management Center at 404-727-7463 for urgent maintenance repairs. If the HVAC issue is also an internet connectivity issue, Emory points students to the OIT University Service Desk instead.

YOUR NEXT DECISION

Turn the answer into your next step

Go to Emory’s SWOOP maintenance request page and submit the HVAC issue.
If it feels urgent, call the Work Management Center at 404-727-7463.
If the issue is actually internet connectivity, contact the OIT University Service Desk instead.

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Report the HVAC issue

For a housing HVAC problem, Emory says to submit a work order through SWOOP, its online work order system. For urgent maintenance repairs, call the Work Management Center at 404-727-7463.

SWOOP is the standard reporting path for a repair request.
Urgent maintenance uses the phone number above rather than waiting on the online queue.
Emory’s housing pages also point students to maintenance requests for residential maintenance concerns.

If the problem is tied to internet service

Emory’s residence life pages separately direct students with internet connectivity issues to the OIT University Service Desk, so don’t file that as a normal HVAC repair if the complaint is really about Wi-Fi or network access.

Use the maintenance request route for HVAC and building-system problems.
Use OIT for connectivity problems.
Emory lists both contact paths on its housing pages.

Sources

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