How does a student report an HVAC problem in housing near University of Texas at Dallas in Richardson, TX?

ANSWER

Report the HVAC issue through the UTD housing or facilities process based on urgency: routine problems go through a work order, while emergencies need immediate phone or in-person contact.

YOUR NEXT DECISION

Turn the answer into your next step

Decide first whether the HVAC issue is routine or an emergency.
If it is routine, submit a work order in the MyHousing Portal.
If it is urgent or emergency, call the listed Facilities Management number or contact the appropriate housing office immediately.
If the issue threatens life, health, or property, use the emergency path, not the routine work-order path.

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Routine HVAC problem

For a non-emergency HVAC issue, submit a routine work order through the MyHousing Portal. UTD says routine work orders are addressed within 24 to 48 hours.

Use the MyHousing Portal for regular, non-emergency requests.
If you’re waiting on a fix, the posted response window is 24 to 48 hours.
This is the standard path for maintenance that is not urgent.

Operations | Housing | UTD ↗

Urgent or emergency HVAC problem

If the HVAC problem is an emergency, do not use the routine route. UTD says emergency work orders must be placed in person or called into the appropriate building, and on-call staff are available after hours.

Use this route only for issues that threaten life, health, or property.
UTD lists examples of emergencies as water leaks, overflowing toilets, smoke, and fire.
If the problem requires immediate maintenance or repair, Facilities Management says to call 972-883-2177; after 5:00 p.m., call 972-883-2147.

Operations | Housing | UTD ↗Frequently Asked Questions - Facilities Management - The University of Texas at Dallas ↗

Where the housing office points students

UT Dallas Housing says to submit work orders and to call or visit the appropriate University Housing office immediately for a maintenance emergency. The housing office is in Andromeda Hall in Richardson.

Use Housing’s process for residence halls and apartments under University Housing.
Emergency maintenance should be reported immediately, not left in the regular queue.
UT Dallas Housing’s main office location is Andromeda Hall, 955 North Loop Road, Richardson, Texas 75080.

Sources

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