University of California, Santa Cruz: Can I call Housing and ask what is happening with my student's room or roommate problem?
DIRECT ANSWER
Housing can listen to a parent and accept information, but it generally cannot disclose private details about the student's room, conduct or roommate situation without the student's consent or another FERPA exception.
Parents can contact Housing with a concern, but student education-record information is protected. The student should authorize the appropriate release when they want Housing to discuss protected details with a parent.
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