How does a student report an HVAC problem in housing near University of California San Diego in San Diego, CA?

Non-emergency HVAC problems

Use the online HDH Fix-It Request for routine heating or other maintenance issues in housing. UC San Diego says non-urgent repair requests should be submitted through Fix-It, while maintenance and custodial services are included in the housing contract.

• This is the right path for normal repairs that are not an emergency.
• Maintenance requests are handled at the earliest possible opportunity.
• If you are in ARCH, contact your Leasing Office for access if needed.

Emergency HVAC problems

Call the HDH Fix-It hotline at 858.534.2600 immediately if the HVAC problem is tied to flooding, smoke, natural gas, or another life-safety hazard. UC San Diego says emergency requests are handled as soon as possible, and emergency phone lines are open on holidays too.

• Use the phone line first for anything that could damage belongings or the unit.
• For emergency maintenance or after-hours lockouts, the hotline is the correct contact.
• After-hours calls are forwarded for immediate response.
• Do not wait to submit the issue if it is urgent.

What to say when you report it

Give clear details about what is happening, where it is happening, and whether there is any immediate danger or property damage. UC San Diego says callers should be prepared to provide detailed information so staff can assess the situation.

• Name the building and unit or room if you know it.
• Say whether the issue is heating, ventilation, or another system problem.
• Mention any leak, smoke, odor, or power issue right away.

Sources

1. Maintenance FAQs ↗
2. Resident Resources ↗
3. How to Request Maintenance Service ↗
4. HDH Facilities and Building Services ↗