ANSWER
Report an HVAC problem in a TCU residence hall to your hall staff, hall director, or resident assistant first. They’ll investigate the issue and notify Facilities for you.
YOUR NEXT DECISION
Turn the answer into your next step
- Tell your hall staff, hall director, or RA about the temperature problem.
- If it is a classroom, office, or other campus building, use the Facilities service-request process.
- If the issue is an after-hours facilities emergency, use the listed emergency number.
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For a student in a residence hall, TCU says temperature problems should be reported to your hall staff, hall director, or resident assistant. Those staff members are the point of contact, and they will investigate the issue and notify Facilities for you.
- Temperature issues in residence halls go through hall staff first.
- TCU Facilities handles HVAC on campus, including heating, ventilation, and air conditioning.
- If the problem is in a classroom, office, or other campus building, the Facilities Customer Service Center handles work requests.
What Facilities does
TCU Facilities says its HVAC team, Mechanical Systems, is responsible for campus heating, ventilation, and air conditioning. The Facilities Customer Service Center also provides campus work-request support and 24/7 monitoring for building automation and fire alarm systems.
- HVAC falls under TCU Facilities’ Mechanical Systems group.
- Work requests can be made through the campus service-request system.
- For after-hours facilities emergencies, TCU lists 817-257-7954.
If it’s a residence hall room issue
TCU Housing says that when a work order is placed for an individual residence hall room, staff may enter the space to repair the issue in a timely manner. If you need IT maintenance instead of HVAC repair, contact TCU IT directly.
- Residence hall room maintenance can involve entry by university staff after a work order is placed.
- TCU Housing directs IT maintenance questions to the IT Department.
- TCU notes that its campus network and housing services are separate from HVAC repair.
Sources
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