ANSWER
For a student living in SFA housing, HVAC repairs are a high-priority non-emergency: call Residence Life Operations at 936.468.6602 from 7 a.m. to 5 p.m. on weekdays, or call University Police at 936.468.9111 at all other times. You can also submit a work request online or report it at your residence hall front desk, and residence hall residents must report maintenance problems and safety hazards.
YOUR NEXT DECISION
Turn the answer into your next step
- Call the correct number based on the time of day.
- Use the online work request or the front desk if that’s easier.
- Escalate immediately if the issue includes flooding, smoke, exposed wiring, or another emergency.
- Keep the room number and a short description of the HVAC problem ready.
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Compare homesHow to report the HVAC problem
HVAC air conditioning or heating repairs are listed as a high-priority non-emergency for campus residents. If it happens on a weekday between 7 a.m. and 5 p.m., call Residence Life Operations at 936.468.6602. Outside those hours, call University Police at 936.468.9111.
- If the problem is life-threatening or involves fire, flooding, or exposed electrical wires, treat it as an emergency and call University Police at 936.468.9111 right away.
- You can also submit a work request online or visit your residence hall’s front desk.
- Residents must report maintenance problems and safety hazards.
Who handles housing work orders
Residence Life handles the work-order process for campus housing, while the Physical Plant Department maintains university facilities and notes that campus residents should follow the stated protocol for residence-hall work order requests. If you need follow-up help with an existing work order, Physical Plant lists its work control desk at 936.468.3206 during business hours.
- For residence halls, follow Residence Life’s reporting steps first.
- For non-residence-hall university locations, Physical Plant uses the AiM Customer Request system.
- Physical Plant says HVAC is part of its building maintenance services.
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