ANSWER
Georgia State residents should submit a University Housing maintenance request for heating or air-conditioning problems. Housing says business-day requests are assessed within four hours, evening requests within 12 hours, and weekend or holiday requests the next business day; emergencies should go through the residence hall's 24-hour Community Desk.
YOUR NEXT DECISION
Turn the answer into your next step
- Submit one detailed maintenance request.
- Save the service-request confirmation.
- For an emergency, contact the residence hall's 24-hour Community Desk.
Submit the request through University Housing
For a normal HVAC problem in a Georgia State residence hall, use the University Housing maintenance-request link and describe the room, the symptoms and when the problem started. Housing asks residents to submit one request rather than duplicates so the maintenance queue is not slowed down.
- Tell roommates or suitemates that the request has been filed.
- For a common-area problem, include your contact information and the affected location.
- Keep the service-request confirmation for follow-up.
Use the Community Desk for an emergency
Georgia State distinguishes routine maintenance from emergencies. Current-resident guidance directs residents to their 24-hour Community Desk for emergency maintenance so the desk can contact the appropriate staff.
- Routine requests are prioritized by receipt time and urgency.
- Heating and cooling equipment varies by residence hall, so note your building and room when reporting the issue.
Sources
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