ANSWER
Submit a Residential Work Order Request for non-emergency HVAC problems in Duke housing. For urgent or emergency HVAC issues, contact your HRL campus office directly and use the on-call process after hours.
YOUR NEXT DECISION
Turn the answer into your next step
- Submit the Residential Work Order Request for a routine HVAC problem in Duke housing.
- If the problem is urgent, call the correct HRL campus office or page the RA on-call after submitting the request.
- Use the Facilities Management request system only if the problem is in a non-housing university building.
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Compare homes with ChrisWhat to do for a non-emergency HVAC problem
For residence halls and apartments managed by Housing and Residence Life, the official step is to submit a Residential Work Order Request online. Duke says work orders are monitored Monday through Friday, 9:00 a.m. to 5:00 p.m., so this is the right path for routine HVAC issues like a unit not cooling or heating properly.
- Use the Residential Work Order Request form for non-emergency housing maintenance concerns.
- Duke says the form is not monitored in the evening or on weekends.
- Source pages direct housing maintenance concerns to HRL, not to the general facilities request page.
What to do if it is urgent or an emergency
If the HVAC problem is urgent or an emergency, Duke says to contact your campus HRL office directly or page your RA on-call after submitting the work order. During normal business hours, contact the office for your area; after hours, weekends, or holidays, use the on-call contacts listed by Duke.
- East Campus: 919-684-5320.
- West Campus: 919-684-5486.
- After-hours coverage routes through the Campus PA/ARC On-Call, Area RA On-Call, or Area Staff Member On-Call, depending on the time and community.
If the issue is not in student housing
Duke Facilities Management uses a different process for university buildings, academic buildings, libraries, and athletic facilities, so don’t use the student-housing work order for those spaces. For university buildings, Duke points users to its Facilities Management service request system.
- Student housing goes through Housing and Residence Life.
- University buildings use the Facilities Management request system.
- If you are unsure which building it is, check the housing office contacts before submitting.
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