ANSWER
For a student in Angelo State University housing, report a non-emergency HVAC problem to your hall staff or front desk during regular business hours. After-hours HVAC emergencies go to the Hall staff on duty right away, and the university’s Facilities Management handles the repair work.
YOUR NEXT DECISION
Turn the answer into your next step
- Report the HVAC issue to your hall staff or front desk if it is not an emergency.
- If it is an after-hours emergency, contact the Hall staff on duty immediately.
- If the issue is not resolved well, follow up with your Area Coordinator or Housing and Residential Programs.
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Compare homesHow to report it
For a non-emergency HVAC issue in residence housing, contact your hall staff or front desk during regular business hours. If it’s an after-hours emergency, contact the Hall staff on duty immediately; residence-hall emergencies can be handled any time, including holidays and overnight.
- Non-emergency maintenance requests are taken during regular business hours.
- If repair work is not completed satisfactorily, escalate it to your Area Coordinator or the Housing and Residential Programs office.
- ASU’s Facilities Management regular hours are Monday through Friday, 8 a.m. to 5 p.m.
Who actually handles the repair
ASU says Facilities Management usually completes housing repair work, and its Mechanical Services department covers HVAC for ASU buildings. That means your first report goes through housing staff, then Facilities Management handles the fix.
- Mechanical Services is responsible for heating and cooling of ASU buildings.
- Facilities Management’s work-request process is tied to RamPort for employee submissions, while residential students start with hall staff or the front desk.
- For after-hours/weekend/holiday emergencies, the University Police Department number is listed by Facilities Management.
If you need the housing office
Housing and Residential Programs can be reached at 325-942-2035 or housing@angelo.edu if you need follow-up on a repair issue. The residence halls page also lists the same housing contact information.
- Use this if the repair needs escalation or you need help confirming the process.
- The housing office is the right next check after hall staff or front desk.
- Keep the request specific: say whether it’s heat, cooling, airflow, or a total outage.
Sources
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