ANSWER
Students in UTEP housing report HVAC problems by submitting a work order through the Housing and Residence Life resident portal or the Facilities Services Service Desk. If the issue is in a room or apartment, the resident handbook also says you can report it in person at the appropriate hall office or by calling the hall’s main line, and you should include your name, hall, room number, phone number, and a detailed description of the problem.
YOUR NEXT DECISION
Turn the answer into your next step
- Submit the work order or Service Desk request as soon as you notice the problem.
- Include the exact room or hall details and a clear description of the HVAC issue.
- If needed, follow up with the hall office or Housing and Residence Life after reporting it.
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Compare homesHow to report the HVAC issue
For UTEP housing, the official path is a work order. Housing and Residence Life says residents should submit a work order through the Resident Portal or the Work Order Form on the main Housing and Residence Life page, and Facilities Services says service requests can also be submitted through its Service Desk.
- Use the Housing and Residence Life Resident Portal or Work Order Form for housing-side repairs.
- Facilities Services also directs service requests through its Service Desk.
- For room repairs, include your name, hall, room number, phone number, and a detailed explanation of the problem.
If you live in a UTEP residence hall
The resident handbook says room repairs can be handled through the UTEP Housing and Residence Life main web page under Work Order Form, or directly at Summit Hall Office, Horizon Hall, or Whispering Springs Office in person or by phone. The handbook says Housing strives to make repairs within 24 hours, but it does not promise instant service.
- Report through the Work Order Form on the housing website.
- You can also go to Summit Hall Office, Horizon Hall, or Whispering Springs Office, or call the listed hall line.
- The handbook says to expect repair efforts within 24 hours, not immediate completion.
What Facilities Services says HVAC covers
UTEP Facilities Management says its HVAC team handles heating, ventilation, air conditioning, routine maintenance, and repairs across campus buildings, including temperature and humidity control for classrooms, labs, and offices. That means if the problem is a building HVAC issue rather than a unit-only issue, the Service Desk is the campus repair channel.
- HVAC service includes heating, ventilation, air conditioning, and related repairs.
- The team also maintains temperature and humidity control in campus buildings.
- Use the Service Desk for campus building service requests.
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