How does a student report an HVAC problem in housing near University of Dallas in Irving, TX?

ANSWER

Report a true emergency HVAC issue to the University of Dallas Police Department right away; routine HVAC-related problems should go through the online maintenance request process for residence halls and student apartments.

YOUR NEXT DECISION

Turn the answer into your next step

Decide whether the HVAC problem is an emergency or routine maintenance.
For an emergency, report it immediately to the University of Dallas Police Department.
For a routine issue, submit the maintenance request through the Facilities web pages.
If you are off campus, contact your leasing office instead.

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What to do for an HVAC problem

If the HVAC issue threatens life, health, or property, treat it as an emergency and report it immediately to the University of Dallas Police Department, which will contact the right service personnel. If it is not an emergency, use the maintenance request process for residence halls and student apartments through the Facilities web pages.

Emergency repairs are handled immediately, especially evenings or weekends.
Routine maintenance requests are for non-emergencies and are handled by maintenance staff during regular hours.
The university says halls are air conditioned, but the reporting step is still the maintenance process when something is wrong.

Housing ↗Housing Policies - Office of Student Life ↗

If you live off campus

Once you move off campus, the university says to contact your apartment leasing office to report problems. If you buy a house, you are responsible for handling repairs yourself.

Use the apartment office for rental housing off campus.
Owner-occupied housing shifts repair responsibility to you.
The university’s housing guidance is only for campus housing and its related student apartments.

How to report maintenance issues in your apartment ↗

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