ANSWER
Report the problem through CU Denver’s Housing maintenance process: submit a work request in Maximo for CU Denver owned housing buildings, or contact the housing front desk for resident maintenance issues. If the building is AHEC-owned, use AHEC’s work request site instead.
YOUR NEXT DECISION
Turn the answer into your next step
- Confirm whether your building is CU Denver-owned or AHEC-owned.
- Submit the work request or tell the front desk the HVAC issue and exact room location.
- Include your phone and email in the work request so staff can reach you.
- If the issue is urgent, call Facilities Dispatch during business hours.
HELP WITH YOUR NEXT STEP
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Use the CU Denver Facilities Work Request process for owned buildings such as Lynx Crossing and City Heights. The page says you can submit a Maximo work request on the university network or VPN, or call Facilities Dispatch during weekday business hours.
- Submit a Maximo work request and describe the HVAC problem and exact location.
- You must be connected to the university network or VPN to submit the request.
- If you need help, call Facilities Dispatch at 303-315-7777, Monday through Friday, 7:30 AM to 4:00 PM.
If you are in student housing and want the resident-facing step
CU Denver’s resident handbook says maintenance problems should be reported to front desk staff immediately, and a 2022 handbook says residents can request a new furnace filter by contacting the front desk or through the resident portal. For room or suite HVAC issues, the practical first step is to tell the front desk or file the maintenance request in the resident portal.
- Report the problem to front desk staff right away.
- Use the resident portal when the handbook directs maintenance requests there.
- Do not try to repair the equipment yourself.
If the building is not CU Denver-owned
CU Denver says AHEC-owned buildings use the AHEC Work Request site instead of the CU Denver Facilities process. Check the building owner first, because that determines which system you use.
- Use the AHEC work request site for AHEC-owned buildings.
- Confirm the building ownership before submitting the request.
- If you’re unsure, ask housing or the front desk which system applies.
Sources
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