University of California, Santa Cruz: What is the difference between an RA and the professional residence-hall staff?
DIRECT ANSWER
RAs/Neighborhood Assistants are student peer leaders; professional housing and residential-life staff handle higher-level housing, conduct, assignment and operational matters.
UCSC uses student residential staff for day-to-day community support and roommate help, backed by professional housing staff. Students can begin with an RA/NA for routine residential issues and escalate to the housing office or Housing Coordinator when needed.
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