ANSWER
For a room or apartment HVAC problem in Texas State housing, the student should submit a maintenance request through the Housing & Residential Life portal; if it’s an emergency, there are same-day phone options tied to the day and time.
YOUR NEXT DECISION
Turn the answer into your next step
- Have the student’s TXST netID and password ready.
- Submit the maintenance request through the housing portal for non-emergencies.
- If the HVAC problem is urgent, use the phone route that matches the current day and time.
- Check My Requests for status updates after submission.
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Compare homes with RussReport the HVAC problem through Housing & Residential Life
For a non-emergency HVAC issue, the student should log in with Texas State netID and password, open the Maintenance Request button in the housing portal, pick the location and room, choose one work category, describe the problem, and submit the request. The request then appears on the My Requests page, where the student can check status, job number, and notes.
- Use the Housing & Residential Life maintenance request process for concerns in an assigned room or apartment.
- For internet issues instead of HVAC, Texas State says to contact ITAC at 512.245.4822.
- The request is meant to be completed so the concern can be addressed in a timely manner.
Use the emergency route if the HVAC failure is urgent
Texas State lists air conditioner or heater not working as an emergency maintenance example. During Monday through Friday, 8:00 AM to 5:00 PM, call Housing at 512.245.4663. After hours and on weekends, contact the front desk of the residential facility or the Night Desk at 512.245.3337 during the listed hours so they can help report the emergency.
- Emergency maintenance covers issues that are an immediate threat to self or the building, or a major inconvenience.
- The school’s emergency examples include air conditioner or heater not working.
- Night Desk support is listed for any day of the week from 10:00 AM to 10:00 AM.
Sources
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