ANSWER
Students in Stanford housing report an HVAC problem by submitting a Fix-It request, and if it’s a maintenance emergency, by calling the Maintenance Hotline at (650) 725-1602. For Stanford West Apartments, the process is also to submit the online Maintenance Request Form, or use the drop box or Leasing Office for a printed form; after-hours emergencies go to the answering service at 800-295-9968.
YOUR NEXT DECISION
Turn the answer into your next step
- Submit a Fix-It request for the HVAC issue.
- If it is an emergency, call (650) 725-1602.
- If you live at Stanford West Apartments, use the Stanford West maintenance form or after-hours answering service instead.
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Stanford R&DE says maintenance problems should be reported with a Fix-It request, and maintenance emergencies should go to the Maintenance Hotline at (650) 725-1602. If the issue is specifically with heating or cooling, Stanford R&DE also says to submit a Fix-It request or contact your Housing Service Center.
- Use Fix-It for ordinary HVAC repair requests.
- Use the Maintenance Hotline for maintenance emergencies.
- Contact your Housing Service Center if you need help with heat adjustment or a broken system.
If you live at Stanford West Apartments
Stanford West Apartments says to submit maintenance requests online for each individual repair, or print the Maintenance Request Form and drop it off at the Leasing Office or in the drop box. For after-hours maintenance emergencies, call the answering service at 800-295-9968.
- File one request per repair item.
- Use the after-hours answering service only for maintenance emergencies.
- Stanford West says lockout service is not provided when the Leasing Office is closed.
Sources
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