ANSWER
Campus residents should submit a routine maintenance request through the Residence Life channel for the community where they live; emergency safety issues need immediate staff or University Police contact.
YOUR NEXT DECISION
Turn the answer into your next step
- Identify your housing community and use its maintenance request form.
- For an emergency safety hazard, contact Residence Life staff immediately.
- If you can’t reach staff, call University Police at 512-488-8444.
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Compare homesHow to report it
For a routine HVAC problem, the student should fill out the maintenance request for the residence community they live in. St. Edward’s says these requests are reviewed and submitted by the residence director, and Facilities does not process requests sent to them directly unless they come from Residence Life professional staff.
- Use the maintenance request tied to the correct building or apartment community.
- If the issue is urgent and involves a safety or security hazard, contact a Residence Life staff member right away.
- If a staff member can’t be reached, contact University Police at 512-488-8444.
What to expect after reporting
St. Edward’s says residents should report minor problems before they become major ones, and that repairs should be made as quickly as possible once the request is routed through Residence Life. The university also reserves the right to enter an apartment to make needed repairs.
- Report the problem early so it doesn’t worsen.
- Apartment residents should follow the housing community’s process, since requests are routed by Residence Life.
- If the HVAC problem is tied to an emergency repair such as a power outage or another safety issue, treat it as urgent.
Sources
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