How does a student report an HVAC problem in housing near Southwestern University in Georgetown, TX?

Report the problem through a work order

Southwestern University says maintenance issues should be submitted as a work order through its facilities reporting system. The university’s reporting page specifically says to submit a work order for maintenance or custodial issues, and the facilities page says to report maintenance requests at the earliest possible opportunity using the web-based work order system.

• Submit the request through the Work Order Request / facilities maintenance system.
• Use this for an HVAC problem in student housing as a maintenance issue.
• Facilities Management reviews work orders and schedules them by priority.

If it is an after-hours emergency

If the HVAC problem is an emergency after hours, Southwestern says to call SUPD immediately for an urgent after-hours concern. The facilities procedures page also says all maintenance emergencies that arise after hours should be reported to the Central Plant Operator at ext. 1920 or through the Campus Operator, who will contact the Central Plant Operator by radio.

• Use the emergency call route for urgent after-hours HVAC failures.
• For non-emergencies, use the normal work order process instead.
• The university distinguishes emergencies from routine maintenance and routes them differently.

Who handles HVAC

Southwestern’s facilities leadership page lists a Manager of CUP/HVAC and a Manager of Building Maintenance, which shows HVAC issues are handled within Facilities Management. That page is staff information, not a direct reporting channel.

• The named HVAC role is part of Facilities Management.
• Use the work order system rather than trying to contact that role as the normal first step.
• This page helps identify the department, not the student-facing intake form.

Sources

1. Policies & Procedures ↗
2. Leadership • Southwestern University ↗
3. Reporting Options for Student Issues and Concerns • Southwestern University ↗