How does a student report an HVAC problem in housing near Southern Methodist University in Dallas, TX?

Regular HVAC problem

A student living in SMU housing should submit a maintenance request in SMU’s work order system, STABLE, for routine HVAC problems. SMU says maintenance staff handle requests by priority, and residents do not need to wait in their room for routine repairs.

• Use STABLE to request regular maintenance.
• If you submit the request, you give staff permission to enter the room and make the repair.
• If you have questions about a submitted work order, contact SMU Facilities Planning and Management at 214-768-7000.

Emergency HVAC problem

If the HVAC issue is an emergency that risks life, safety, security, or critical campus infrastructure, SMU treats it as an emergency and gives it immediate response. For emergency-level concerns outside normal business hours, call the SMU Facilities Planning and Management 24/7 call center at 214-768-7000; examples on SMU’s page include leak, flooding, broken lock, and power outage.

• Use STABLE any time if you want to enter the request online.
• Call 214-768-7000 for emergency-level concerns outside normal business hours.
• Contact building staff or an Area Service Desk member if you’re unsure whether the problem counts as a maintenance concern.

Sources

1. Facilities - Student Affairs ↗
2. Services and Amenities - Student Affairs - SMU ↗
3. SMU Current Resident - Residence Life and Student Housing ↗
4. Residence Life and Student Housing - SMU ↗