ANSWER
Report an air conditioner that is not working as emergency maintenance at Sam Houston State University housing. During business hours, call Residence Life Maintenance at 936-294-4474; after hours, contact the RA on duty in your housing area so they can help report the emergency. If the HVAC issue is not an emergency, submit a maintenance request online through the SHSU housing portal.
YOUR NEXT DECISION
Turn the answer into your next step
- If the AC is not working, treat it as emergency maintenance.
- Call 936-294-4474 during business hours.
- After hours or on weekends, contact the RA on duty.
- Use the SHSU housing portal for non-emergency work orders.
- If you are unsure, SHSU says to write it out in a maintenance request.
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Compare homesHow to report it
An air conditioner not working is listed as emergency maintenance in SHSU housing, so don’t file it as a routine repair. If it happens during business hours, call Residence Life Maintenance; if it happens after hours or on the weekend, contact the RA on duty for your housing area and they will help you report it.
- Emergency examples include “air conditioner not working.”
- Business hours are Monday through Friday, 8:00 AM to 4:30 PM.
- After hours and on weekends, use the RA on duty for your housing area.
For non-emergency HVAC-related issues
Routine maintenance requests go through the online work order system in the housing portal. SHSU says non-emergency maintenance must be reported online, and residents are expected to report repair or maintenance needs through that system during their contracted term.
- Use the online maintenance request system for routine repairs.
- Examples of non-emergencies include one light out, a beeping smoke detector, and a sink clog if it is not overflowing.
- Parents are told the resident must log in with SHSU credentials to submit the request.
Sources
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