ANSWER
For Ohio State housing, report a facility or HVAC problem through the Maintenance and Facilities Request process, and call 614-292-4357 for a facility emergency or other urgent, time-sensitive issue. If you are unsure which service to request, Ohio State Facilities Operations and Development says to contact your building coordinator first.
YOUR NEXT DECISION
Turn the answer into your next step
- Call 614-292-4357 if the HVAC issue is urgent or a safety concern.
- Otherwise, submit a maintenance/facilities request through Ohio State Housing and Residence Education.
- If you are unsure which service fits, contact your building coordinator first.
HELP WITH YOUR NEXT STEP
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Use Ohio State’s Maintenance and Facilities Request process for housing maintenance issues. If the HVAC problem is urgent, time-sensitive, or a facility safety concern, call 614-292-4357 (2-HELP) right away for assistance.
- Emergency or immediate safety concern: call 614-292-4357.
- Routine housing maintenance: submit a maintenance/facilities request.
- If you are unsure what to request, ask your building coordinator first.
Who can help decide the right request
Facilities Operations and Development says to contact your building coordinator if you are unsure where to start. That is the official next step before you submit the wrong kind of service request.
- Building coordinator guidance is the named official triage step.
- Ohio State Student Life Facilities also directs urgent or immediate safety issues to 2-HELP.
- The Maintenance page is part of the Office of Student Life housing resources.
Sources
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