ANSWER
For Northeastern-managed housing in Boston, submit a Facilities work request for a non-emergency HVAC issue. Report a utility failure to Facilities Customer Service at 617-373-2754. For immediate danger, contact NUPD at 617-373-3333 or local emergency services. For privately managed housing, consult the lease or property manager for the maintenance process. Include the building, floor, room or unit, and a short description of the issue.
YOUR NEXT DECISION
Turn the answer into your next step
- Submit the work request with the exact location and a brief description.
- Call 617-373-2754 if the HVAC problem is urgent.
- Use NUPD 617-373-3333 or SafeZone only for emergencies.
HELP WITH YOUR NEXT STEP
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Compare homes with FrankReport a routine HVAC problem
For a non-emergency heating, cooling, or temperature issue, Northeastern says to submit a work request through the Facilities system. The university’s customer-service page lists temperature adjustment as a common work request, and the housing page says students should use the “Facilities & Residential Life Online Work Request” through the Resources tab.
- Have the building, floor, room number, and a short description ready.
- Use the Facilities work request form for routine problems such as temperature adjustment.
- This is the right path when the issue is not an emergency.
Call instead for an urgent HVAC problem
If the HVAC issue is causing significant damage or a serious service disruption, Northeastern says to call the Planning, Real Estate, and Facilities Customer Service Center at 617-373-2754. The page lists urgent examples like power outages, flooding, pipe leakage, and gas smell or leak, and says urgent requests are handled within 4 hours.
- Call 617-373-2754 for urgent maintenance problems.
- Use this for situations like flooding, pipe leakage, or a gas smell.
- For immediate danger to life, health, safety, or security, the page directs Boston Campus students to NUPD at 617-373-3333 or the SafeZone app.
Sources
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