How does a student report an HVAC problem in housing near Northeastern University in Boston, MA?

Report a routine HVAC problem

For a non-emergency heating, cooling, or temperature issue, Northeastern says to submit a work request through the Facilities system. The university’s customer-service page lists temperature adjustment as a common work request, and the housing page says students should use the “Facilities & Residential Life Online Work Request” through the Resources tab.

• Have the building, floor, room number, and a short description ready.
• Use the Facilities work request form for routine problems such as temperature adjustment.
• This is the right path when the issue is not an emergency.

Call instead for an urgent HVAC problem

If the HVAC issue is causing significant damage or a serious service disruption, Northeastern says to call the Planning, Real Estate, and Facilities Customer Service Center at 617-373-2754. The page lists urgent examples like power outages, flooding, pipe leakage, and gas smell or leak, and says urgent requests are handled within 4 hours.

• Call 617-373-2754 for urgent maintenance problems.
• Use this for situations like flooding, pipe leakage, or a gas smell.
• For immediate danger to life, health, safety, or security, the page directs Boston Campus students to NUPD at 617-373-3333 or the SafeZone app.

Sources

1. Work Requests ↗
2. Customer Service | Planning Real Estate & Facilities ↗
3. Trades & Operations | Planning Real Estate & Facilities ↗