Menlo College: Can I call Housing and ask what is happening with my student's room or roommate problem?
DIRECT ANSWER
Parents may call, but Menlo may be unable to disclose details without the student's authorization or another FERPA exception.
Menlo's Consumer Information and Registrar pages explain that students control disclosure of protected education-record information. A parent can share a concern with Housing, but receiving details back may require the student's FERPA authorization.
Sources & verification
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