ANSWER
Submit the HVAC issue through Atlas if it’s a routine repair, and call MIT’s emergency maintenance line right away for a flood, power loss, or other urgent problem. MIT says HVAC systems are covered under Basic Services, and Atlas creates tracking so you can follow the request until it’s resolved.
YOUR NEXT DECISION
Turn the answer into your next step
- If the issue is routine, log into Atlas and submit the repair request.
- If it is urgent or involves flooding or no power, call 617-253-1500 and ask for Unit 12.
- If you are unsure whether it’s an emergency, treat active water or power loss as urgent.
HELP WITH YOUR NEXT STEP
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For a non-emergency HVAC problem in MIT housing, submit an online service request through Atlas with your MIT credentials. MIT says Atlas is how facilities issues are reported, and it will send tracking information and notify you when the issue is resolved.
- Use Atlas for routine HVAC repairs in residence housing.
- The request must be submitted online with MIT certificates or credentials.
- You’ll get tracking information after submission.
When to call instead of waiting
If the HVAC problem is part of an emergency, such as a flood or power outage, call House Operations or HRS Operations at 617-253-1500 and ask for Unit 12. MIT also lists emergency support for on-campus housing at this number, with after-hours use for urgent maintenance issues.
- Call 617-253-1500 and ask for Unit 12 for urgent maintenance.
- MIT’s facilities emergency line is 617-253-4948 for broader facilities emergencies.
- Do not rely on Atlas alone for active emergencies.
What counts as HVAC on MIT’s side
MIT’s facilities page lists HVAC systems under Basic Services, which means they are treated as a standard repair category rather than a special service. That’s useful because it points you to the normal request path instead of a separate paid process.
- HVAC systems are listed as Basic Services.
- Basic Services are different from Special Services.
- Atlas is the normal route for these repairs.
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