How does a student report an HVAC problem in housing near Lamar University in Beaumont, TX?

ANSWER

Report the HVAC issue through Lamar’s housing maintenance process in StarRez for a room problem, and use the housing incident report form if the issue needs to be documented separately. Facilities Management says emergency requests affecting life, safety, or health are responded to immediately; routine maintenance repairs are completed within 14 days.

YOUR NEXT DECISION

Turn the answer into your next step

Submit the maintenance request in StarRez for the HVAC issue.
Use the incident report form only if you also need to document the problem as an incident.
If the HVAC problem is urgent and affects safety or health, treat it as an emergency request.

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How to report it

If the HVAC problem is in your room, Lamar’s Housing & Residence Life FAQ says to log in to StarRez and follow the instructions to submit a maintenance request. The housing pages also show a separate “Submit an Incident Report” form, so use that only if the situation needs incident reporting in addition to the repair request.

Use StarRez for the maintenance request.
Keep the request specific to the HVAC problem and the room it affects.
If it becomes a life, safety, or health issue, Facilities Management says emergency requests are responded to immediately.

Frequently Asked Questions - Lamar University ↗ Housing and Residence Life - Lamar University ↗ Living on Campus - Lamar University ↗Facilities Management ↗

What happens next

Lamar Facilities Management says routine maintenance repairs are completed within 14 days. Office hours listed on the Facilities Management page are 7:00 a.m. to 3:30 p.m., and the contact number and email are listed on the university page if you need follow-up.

Routine repairs are not instant; Lamar states a 14-day completion window.
Facilities Management office hours are 7:00 a.m. to 3:30 p.m.
Use the university’s listed phone or email if the request needs follow-up.

Facilities Management ↗

Sources

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