ANSWER
Report an HVAC problem through My Housing as an urgent facilities request. Georgia Tech treats HVAC problems as urgent, with a response time of as soon as possible or within 24 hours.
YOUR NEXT DECISION
Turn the answer into your next step
- Log into My Housing and open Room Maintenance.
- Describe the HVAC problem clearly and include your @gatech.edu email.
- If the situation is an emergency, use the emergency contact path instead of waiting for routine review.
- If the problem is in a public area, include the room, hallway, or door number so staff can find it quickly.
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Compare homes with NeilHow to report it
A student should submit a facilities request in My Housing, using the room maintenance area, and describe the HVAC problem clearly. Georgia Tech says to include the student’s @gatech.edu email address in the “Reported By” field.
- Submit the request through My Housing, not by assuming someone else already reported it.
- Add photos and detailed comments if you can, since the facilities system supports both.
- Use the direct maintenance path for on-campus housing issues.
How Georgia Tech classifies HVAC issues
Georgia Tech lists HVAC problems as an urgent service request. For urgent requests, the published response time is as soon as possible or within 24 hours; response time is not the same as full repair time.
- Urgent issues are serious but not life-threatening.
- Examples of urgent requests include HVAC problems, mold, clogged shared drains or toilets, and broken or unusable furniture.
- The school says some requests may take longer to fully resolve than the initial response window.
What to do if it is an emergency
If the HVAC issue is part of an emergency such as a building utility outage or another life-safety problem, use the emergency contact path instead of a routine request. Georgia Tech says to call 404-894-2470 during weekday business hours, contact the Community Office from Monday through Friday 4:30 p.m. to 8 p.m., and contact the RA on duty after 8 p.m. on weekdays and on weekends.
- For fire, elevator entrapment, or life-safety issues, call GTPD at 404-894-2500.
- For essential-service breakdowns, Georgia Tech lists HVAC-related utility outages under emergency maintenance.
- If a toilet is overflowing, turn off the water first to reduce damage.
Sources
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