ANSWER
Residential students should report heating or air-conditioning problems through Housing and Residence Life’s maintenance request process, and urgent issues can also go through the residence hall front desk or Public Safety depending on timing.
YOUR NEXT DECISION
Turn the answer into your next step
- Submit the request with the room or building location and a clear description of the HVAC issue.
- If the problem is urgent, call the residence hall front desk or Public Safety right away.
- Use the after-hours emergency number if the issue cannot wait.
- Keep the request number and the confirmation email for follow-up.
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Compare homesHow a student reports an HVAC problem
For a residential student, Drexel says to follow Housing and Residence Life’s maintenance instructions. General maintenance requests include heating and air conditioning problems, and Drexel’s facilities system says these are typically non-chargeable and can be submitted online through the student housing process or the university work-order system.
- Residential students should follow Housing and Residence Life’s maintenance instructions.
- General maintenance work requests include heating and air conditioning problems.
- Include a detailed description and the location when submitting the request.
- You will receive a request number and an email when the request becomes a work order.
What to do if it’s urgent
If the HVAC problem needs immediate attention, Drexel says to contact the front desk of the residence hall or Public Safety. The residence hall front desk and Public Safety are both operational 24 hours a day, and Drexel’s facilities pages also list after-hours maintenance emergencies at 215.895.2222.
- Use the residence hall front desk for an urgent need.
- Public Safety can also handle urgent needs.
- For maintenance emergencies after business hours, Drexel lists 215.895.2222.
If you live off campus
Drexel’s facilities guidance says non-residential users should email facilities@drexel.edu for the best method to submit a work order, while registered users can log into WebTMA directly and faculty or staff can use DrexelOne.
- Email facilities@drexel.edu for the best method if you are not a residential student.
- Registered users can submit through WebTMA.
- Faculty and professional staff use DrexelOne’s Work Order Request option.
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