How does a student report an HVAC problem in housing near DePaul University in Chicago, IL?

Non-emergency HVAC problem

If the HVAC issue is not an emergency, the student should submit an online work order to Facility Operations through DePaul’s work order system. DePaul says work orders are used for repairs in residence halls and apartments, and requests should be detailed and specific about the location and problem.

• Use the online work order process for non-emergency repair requests.
• Include the exact location and issue so the request can be processed faster.
• Submit separate work orders for separate problems, such as one for HVAC and another for a light switch.

Emergency HVAC problem

If the HVAC issue needs immediate response, DePaul says to call instead of submitting a work order. During normal business hours, contact the appropriate area office or the main Housing office at (773) 325-7196; outside normal hours, nights, weekends, and holidays, notify the front desk or call Public Safety at (773) 325-7777.

• Use the phone route for emergencies rather than the online form.
• Business-hours emergency contact: area office or Housing office.
• After-hours, weekend, and holiday emergency contact: Public Safety at (773) 325-7777.

What DePaul’s HVAC policy says

DePaul says HVAC equipment is controlled and maintained by engineering staff, with seasonal target temperatures of 72 to 76 degrees Fahrenheit from May 1 to October 1 and 68 to 72 degrees Fahrenheit from October 1 to May 1. Engineers adjust equipment as needed to keep units within that range.

• HVAC is maintained by engineering staff, not by the resident.
• Seasonal temperature targets are published by DePaul Housing.
• If a unit falls outside the range, report it through the work order or emergency contact route above.

Sources

1. Work Orders | Resident Resources | Housing ↗
2. Work Order System | Facility Operations ↗
3. Inspection & Repairs | Lincoln Park Student Housing Guide ↗