California State University, Monterey Bay: What is the difference between an RA and the professional residence-hall staff?
DIRECT ANSWER
RAs/CAs are trained student leaders who provide day-to-day community support; professional SHRL staff handle assignments, contracts, conduct, facilities and escalated issues.
CSUMB publishes on-duty RA/CA coverage after business hours and professional Student Housing and Residential Life contacts for administrative matters. Students should use the peer staff for immediate community support and escalate when the issue requires professional authority.
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