California State University, Monterey Bay: Can I call Housing and ask what is happening with my student's room or roommate problem?
DIRECT ANSWER
Parents can report a concern, but CSUMB generally cannot disclose protected details without the student's authorization or a FERPA exception.
CSUMB students can use university processes to authorize release to a third party. Without that authorization, Housing may be able to listen to a parent's concern but must protect the student's private records.
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