ANSWER
For a Boston University student, an HVAC problem in university housing is reported through your residence office or residence life staff, and emergencies go to BU’s 24-hour Facilities Management & Operations line.
YOUR NEXT DECISION
Turn the answer into your next step
- Start with your residence office, G/RA, or RA.
- Use My Housing only for furniture, appliance, and key requests.
- Call 617-353-2105 only if the HVAC problem is an emergency.
- If the issue continues, follow up with your residence office or residence life staff.
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For routine maintenance in Boston University housing, students can complete a form at their residence office, which forwards the request to Facilities Management & Operations. If the problem is not resolved, BU says to let your Graduate Housing Assistant, resident assistant, or residence office know.
- Routine requests start at the residence office for students in CRC housing.
- If it still is not fixed, follow up with your G/RA, RA, or residence office.
- BU Facilities Management & Operations handles the maintenance work after the request is routed.
Use the emergency line only for urgent problems
For emergencies only, Boston University lists the Facilities Management & Operations 24-hour service line at 617-353-2105. BU also says students in on-campus housing should report maintenance issues to their G/RA or Residence Life Office.
- Call 617-353-2105 only for emergencies.
- Do not rely on the emergency line for ordinary routine requests.
- If you are in on-campus student housing, BU directs you to your G/RA or Residence Life Office.
What counts as the right portal or office
BU’s housing pages separate general maintenance from furniture and appliance requests. For furniture, kitchen appliances, and keys, students log in to the My Housing portal; for other maintenance problems, BU points students to the residence office or housing staff.
- Use My Housing for furniture, appliance, and key requests.
- Use the residence office for routine maintenance forms.
- Do not submit furniture-removal requests, because BU says university-issued furniture will not be removed.
Sources
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