How does a student report an HVAC problem in housing near Boston College in Chestnut Hill, MA?

Non-emergency HVAC problem

Boston College says anyone can submit a maintenance request for heating or cooling repairs. Use the Submit a Maintenance Request link through the BC work request system, and include a title, the building, and the room. BC also says more detail helps technicians respond, and you can add a photo or video.

• Submit the request online through BC Facilities Management.
• Include the building and room, plus a clear description of the HVAC issue.
• Use your BC username email so you can track the ticket later.

Urgent HVAC problem

For emergencies such as no heat, leaks, flooding, broken locks, or combination pad problems, BC instructs residents to immediately call the Facilities Service Center at 617-552-3048. If Facilities is closed, BC says to call the BCPD at 617-552-4444.

• Call 617-552-3048 right away for an HVAC emergency like no heat.
• If Facilities is closed, call BCPD at 617-552-4444.
• BC says emergency requests should not wait for the normal work-request process.

What happens after you submit it

BC Facilities Services determines the priority and assigns the work item to the right trade shop. The Residential Life page says a work request should be completed within 7 days, and if it is not, you should contact your Resident Director.

• BC triages the request and assigns it to the appropriate shop.
• If it is not completed within 7 days, contact your Resident Director.
• September requests may take longer because of higher volume.

Sources

1. Submit a Request - Facilities Management - Boston College ↗
2. Facilities & Furnishings - Residential Life - Boston College ↗