ANSWER
Report the problem through Baylor Facilities Management: use Submit a Work Order or Temperature Issue for a non-emergency HVAC issue, and call 254-710-1361 right away if it is an emergency. For residence hall students, Baylor also points to the MyHousing Portal for work orders.
YOUR NEXT DECISION
Turn the answer into your next step
- Start with Submit a Work Order or Temperature Issue for a normal HVAC problem.
- If the room is unsafe or unusable because of extreme temperature, call 254-710-1361.
- If you are in a residence hall, also check the MyHousing Portal for the work order route.
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For Baylor housing, Facilities Management handles maintenance in university buildings and utilities, and Baylor provides a Submit a Work Order option plus a Temperature Issue option. If you live in a residence hall, Baylor also says resident hall students can submit a work order through the MyHousing Portal.
- Use Submit a Work Order for routine HVAC issues.
- Use Temperature Issue if the problem is specifically about room temperature.
- Residence hall students can use the MyHousing Portal for work orders.
When it becomes an emergency
Baylor says to call 254-710-1361 for an Emergency Request. Examples that qualify include no interior heat in cold weather under 55 degrees, no air conditioning in hot weather over 83 degrees, and leaks causing property damage that include HVAC.
- Call 254-710-1361 and be ready with your name, callback number, facility name, and issue details.
- Treat no heat under 55 degrees and no A/C over 83 degrees as emergencies.
- Life-threatening emergencies, such as gas leaks, carbon monoxide leaks, or fire, go to 911.
Where Baylor directs maintenance contact
Baylor lists the Service Response Center at 1919 S. 1st Street in Waco and says it is the place tied to work orders and emergency requests. The Facilities Management Office is a separate office at One Bear Place #97111.
- Service Response Center phone: 254-710-1361.
- Facilities Management Office phone is voicemail only at 254-710-8400.
- The Facilities Management page is the main Baylor source for building, grounds, and utility maintenance.
Sources
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